NHTSA Complaint #11172976 — 2008 SCION XB

ON 1/11/19 I TOOK MY 2008 SCION XB TO TOYOTA ONE OF OAKLAND FOR 150,000 MILE SERVICE (MY MILEAGE WAS 104,809 AT THE TIME.) AT THE APPOINTMENT, I EXPLAINED I NOTICED MY CAR USING MORE OIL THAN USUAL. I HAD THE 100,000 MILE SERVICE COMPLETED ON 8/10/18 AND NOTICED I HAD TO ADD ADDITIONAL OIL TO THE ENGINE SINCE THEN, APPROXIMATELY 3 TO 4 QUARTS. THE WEEKEND OF 11/11/18, I NOTICED THE OIL WAS LOW WHEN I CHECKED THE LEVEL, BUT THE OIL LIGHT NEVER CAME ON TO NOTIFY ME. THE TECHNICIAN TOLD ME THAT TOYOTA HAD AN EXCESSIVE OIL EXTENDED WARRANTY WHICH EXPIRED LAST YEAR AND ASKED ME IF I WAS NOTIFIED BY TOYOTA. I HAD NOT RECEIVED ANY INFORMATION REGARDING THE EXTENDED WARRANTY. I HAD BEEN NOTIFIED SEVERAL TIMES BY MAIL AND EVEN A PHONE CALL REGARDING THE TAKATA AIR BAG RECALL AND THE TRD BRAKE KIT RECALL BUT NEVER ABOUT THE EXCESSIVE OIL ISSUE UNTIL TOLD BY THE TECHNICIAN. THE TECHNICIAN SUGGESTED I CALL TOYOTA CUSTOMER SERVICE AND MAYBE THEY WOULD OFFER SOME CONSIDERATION SINCE I WAS NEVER NOTIFIED BY TOYOTA. I CALLED AND SPOKE WITH TWO REPRESENTATIVES, BOTH VERY NICE BUT WOULD NOT OFFER ANY ASSISTANCE WITH THE EXCESSIVE OIL EXTENDED WARRANTY, SINCE I HAD NO ISSUES UNTIL NOW AND THE WARRANTY WAS OVER. I REVIEWED THE TOYOTA WEBSITE AT HTTPS://WWW.TOYOHEADQUARTERS.COM AND FOUND A LETTER THAT HAD ALLEGEDLY BEEN SENT OUT TO ALL OWNERS OF VEHICLES WITH EXCESSIVE OIL CONSUMPTION ISSUES. I NEVER RECEIVED THIS LETTER. I ALSO FOUND THE TOYOTA EXCESSIVE OIL CONSUMPTION CLASS ACTION LAWSUIT DATING BACK TO 2011 AND THEY HAD ISSUED A TSB WHICH AGAIN I NEVER HEARD ABOUT UNTIL NOW. I HAVE CONSISTENTLY BEEN TAKING MY SCION TO TOYOTA FOR REGULAR SERVICES AND NEVER WAS IT REPORTED TO ME. HAD I KNOWN EXCESSIVE OIL WAS AN ISSUE, I WOULD HAVE BEEN ALERTED TO PAY ATTENTION TO THE OIL LEVEL IN MY CAR. SINCE THE OIL LIGHT NEVER WENT OFF, I DON'T KNOW HOW LONG MY CAR HAS BEEN NEEDING MORE OIL.