NHTSA Complaint #10992691 — 2011 KIA OPTIMA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE CONTACT HEARD A KNOCKING NOISE UNDER THE HOOD OF THE VEHICLE. THE FAILURE RECURRED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE CONNECTING RODS FOR THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS VERIFIED BY THE KOONS KIA OF WOODBRIDGE VIRGINIA DEALER. THE CONTACT INFORMED THE MANUFACTURER WHO HAD THE VEHICLE INSPECTED AND FOUND METAL SHAVINGS IN THE ENGINE AND STATED THAT THE VEHICLE NEEDED TO BE REPAIRED. THE MANUFACTURER WAS UNABLE TO MAKE THE DEALER REPAIR THE VEHICLE FREE OF CHARGE. THE MANUFACTURER OPENED CASE NUMBER: K3368562. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.