NHTSA Complaint #10992581 — 2015 DODGE DART

TL* THE CONTACT OWNS A 2015 DODGE DART. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. THE CONTACT WAS ABLE TO START THE VEHICLE BY SHIFTING INTO PARK. THE VEHICLE WAS TAKEN TO BETTENHAUSEN AUTOMOTIVE (8355 W 159TH ST, TINLEY PARK, IL 60477) WHERE IT WAS DIAGNOSED THAT A LOOSE CABLE IN THE TRANSMISSION CAUSED THE FAILURE AND NEEDED TO BE RECONNECTED. THE CONTACT DID NOT KNOW THE SPECIFIC CABLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THEY WOULD CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER NEVER CALLED. THE CONTACT WAS ADVISED TO WAIT UNTIL THE DEALER PROVIDED THEM WITH A DIAGNOSIS BECAUSE THEY WOULD BELIEVE THE DEALER OVER THE CONSUMER. THE APPROXIMATE FAILURE MILEAGE WAS 15,500.