NHTSA Complaint #10991789 — 2017 CHRYSLER PACIFICA PLUG-IN HYBRID

HAD THE CAR FOR 23 HOURS. LESS THAN 5000 MILES. AFTER PULLING THE CAR TO THE END OF THE DRIVEWAY AND 3/4 OF THE WAY INTO OUR ROAD IT BEGAN TO SHAKE VIOLENTLY, SO MUCH SO THAT ONE OF OUR DAUGHTERS BURST IN TO TEARS (THE ONE THAT NEVER CRIES). THE SHAKING LASTED SOME TIME, ALONG WITH GRINDING NOISES. THE CAR FLASHED A DOZEN DIFFERENT CODES AS WELL AS INDICATING THAT THE PARKING BREAK WAS NOT AVAILABLE. THE VAN WAS COMPLETELY DEAD IN THE ROAD WITH FIVE CHILDREN INSIDE AND CARS HAVING TO SWERVE AROUND TO MAKE IT THROUGH THE NEARLY BLOCKED ROAD. THE VAN WOULD NOT RESPOND TO RESTARTING IN ANY WAY. WE QUICKLY TRIED TO REMOVE ALL FIVE KIDS AS SAFELY AS POSSIBLE. AFTER CALLING OUR DEALERSHIP THEY TOLD US WE NEEDED TO CALL CHRYSLER SERVICE AND TOWING. AFTER WAITING OVER AN HOUR, WITH THE CAR IN THE MIDDLE OF THE ROAD, THE TOW TRUCK ARRIVED. THE TOW TRUCK DRIVER WAS ABLE TO REPLICATE THE VIOLENT SHAKING AND STATED THAT SOMEONE "REALLY SCREWED SOMETHING UP WITH THIS VAN." HE COULD NOT PUT THE VAN IN NEUTRAL BECAUSE OF THE MALFUNCTIONS AND HAD TO USE SLIDES TO GET IT ON TOP OF THE TOW TRUCK. WE HAD BEEN HEADING TO THE FREEWAY AND I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED TO OUR FAMILY IF THIS HAD DIED ON THE FREEWAY WITH AN 18 WHEELER BEHIND US. WE EASILY COULD HAVE ALL BEEN KILLED. WHERE WE LIVE, THE LARGE TRUCKS FILL THE FREEWAY AND FROM OTHER STORIES WE'VE BEEN READING ABOUT FAILURE OF CHRYSLER PACIFICA HYBRIDS (AND THERE ARE A LOT OF THEM) VANS ARE DYING IN THE MIDDLE OF ROADS; A POTENTIALLY DEADLY PROBLEM. CHRYSLER DEALERSHIP HAS NO IDEA WHAT'S WRONG OR HOW TO FIX IT. CORPORATE IS NOT RETURNING CALLS