NHTSA Complaint #10991711 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 10991711
Vehicle 2012 FORD FOCUS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I WENT TO GET MY OIL CHANGED SOMEPLACE OTHER THAN MY FORD DEALERSHIP AND SINCE, THE CAR HAS BEEN RUNNING ODDLY. MOSTLY ISSUES WITH ACCELERATING AFTER SITTING AT A RED LIGHT ON ROADS WHERE THE SPEED IS ANYWHERE FROM 35 TO 45 MPH. IT DOESN'T HAPPEN ALL THE TIME, BUT I NOTICED IT ABOUT A WEEK AFTER THE OIL CHANGE. THE OTHER ISSUE, THAT IS MORE CAUSE FOR ALARM, IS THAT THE DOORS WILL NOT CLOSE COMPLETELY. FIRST IT WAS THE PASSENGER FRONT DOOR, THEN THE PASSENGER REAR DOOR AND FINALLY THE DRIVER REAR DOOR. ALL WHILE STATIONARY, THANK GOODNESS. SINCE THEN, ALL BUT THE DRIVER'S SIDE FRONT DOOR HAVE BEEN SECURED WITH BUNGEE CORDS FOR THE LAST FEW WEEKS, BECAUSE I DID NOT HAVE THE FUNDS TO REPLACE THE DOOR LATCHES. ONE OF WHICH HAD BEEN REPLACED ONLY LAST YEAR AND COST ME NEARLY $500 BECAUSE THE PART HADN'T BEEN ON RECALL! I THEN FOUND OUT TODAY THAT THERE IS A RECALL ON SAID PARTS THAT BEGAN IN JANUARY 2017 BUT I HAVE YET TO BE NOTIFIED BY MY DEALERSHIP! I ONLY NOTICED BECAUSE I WANTED TO SEE -IF- THERE HAD BEEN A RECALL DUE TO HEARING ABOUT A FEW OTHER PEOPLE HAVING THIS SAME TYPE OF ISSUE. SEE PHOTOS OF BUNGEE CORDED DOORS. THIS IS EXTREMELY DANGEROUS AND THOSE WHO OWN THIS SAME MODEL OF CAR SHOULD BE NOTIFIED IMMEDIATELY OF A RECALL, NOT WHEN PARTS ARE AVAILABLE. I WOULD NEVER HAVE KNOWN HAD I NOT THOUGHT OF DOING MY OWN RESEARCH. I MAY NEVER HAD KNOWN IF I WAS WAITING ON MY DEALERSHIP TO NOTIFY ME... I MAY HAVE BEEN SERIOUSLY INJURED OR WORSE IF I HAD WAITED ON THEM.

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