NHTSA Complaint #10991637 — 2016 RAM 1500

TL* THE CONTACT OWNS A 2016 RAM 1500. WHILE DRIVING 40 MPH, THE STEERING WHEEL INADVERTENTLY JERKED TO THE LEFT AT A 90 DEGREE ANGLE. THE VEHICLE DROVE OFF THE ROAD AND ONTO A GRASSY MEDIAN. THE CONTACT IMMEDIATELY DEPRESSED THE BRAKE PEDAL AFTER THE VEHICLE STOPPED AND TURNED OFF THE IGNITION. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE APPROXIMATELY HALF A MILE TO HIS HOME. THERE WERE NO WARNING INDICATORS ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED THE NEXT DAY TO GARBER CHEVROLET BUICK GMC (3340 US-17 GREEN COVE SPRINGS, FL 32043, 904-264-2442). THE VEHICLE WAS TEST DRIVEN, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED TO REPLACE BOTH REAR TIRES. THE CONTACT REPLIED THAT REPLACING THE TIRES WAS ABSURD BECAUSE THE VEHICLE WAS NEW. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,050.