NHTSA Complaint #10991112 — 2014 JEEP CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10991112
Vehicle	2014 JEEP CHEROKEE
Component	STEERING
Date of Incident	May 13, 2017
Date Filed	May 23, 2017
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED WHILE THE VEHICLE WAS OPERATED AT APPROXIMATELY 20 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE SERVICE POWER STEERING AND 4 WHEEL DRIVE WARNING INDICATORS ILLUMINATED. THE STEERING WHEEL REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS DRIVEN BACK TO THE CONTACTS RESIDENCE. THE VEHICLE WAS THEN TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DID NOT OFFER ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.

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