NHTSA Complaint #10990886 — 2014 FORD FIESTA

TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE DRIVING 10 MPH, THE CONTACT NOTED THAT THE VEHICLE JERKED AND SHUDDERED DURING GEAR CHANGES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE SECOND TIME, THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH FAILED AGAIN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. THE VIN WAS UNAVAILABLE.