NHTSA Complaint #10986393 — 2014 FORD FUSION

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10986393
Vehicle	2014 FORD FUSION
Component	POWER TRAIN
Date of Incident	April 1, 2017
Date Filed	May 18, 2017
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE SYNC MY RIDE SYSTEM IN THE VEHICLE HAD BEEN ILLEGALLY HACKED AND CAUSED THE TRACTION CONTROL AND TRANSMISSION TO MALFUNCTION. ALSO, THE CONTACT INDICATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER WHO RESET THE SYNC MY RIDE FEATURE, BUT THE FAILURES CONTINUED. THE DEALER INDICATED THAT THE HACKER OVERRODE THE ADMINISTRATOR PASSWORD IN ORDER TO HACK INTO THE SYSTEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 32,000.

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