NHTSA Complaint #10985926 — 2013 VOLKSWAGEN CC STEERING

Complaint Details

ODI Number	10985926
Vehicle	2013 VOLKSWAGEN CC
Component	STEERING
Date of Incident	May 5, 2017
Date Filed	May 16, 2017
Mileage	110,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE ACCELERATING FROM A STOP SIGN, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THE STEERING WHEEL FELT ABNORMAL. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY DECLINED THE CLAIM DUE TO THE VEHICLE WAS ALREADY SERVICED UNDER CASE NUMBER: 170565403. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.

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