NHTSA Complaint #10985695 — 2011 HYUNDAI SONATA LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Complaint Details

ODI Number	10985695
Vehicle	2011 HYUNDAI SONATA
Component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Date of Incident	February 1, 2017
Date Filed	May 15, 2017
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TL* THE CONTACT OWNED A 2011 HYUNDAI SONATA. WHILE DRIVING HIGHWAY SPEEDS, AN ABNORMAL NOISE COULD BE HEARD FROM THE FRONT END OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE DOOR LATCHES FAILED, WHICH ALLOWED THE DOORS TO REMAIN OPEN EVEN WHEN THE VEHICLE WAS IN DRIVE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR LATCHES AND THE FRONT COIL SPRINGS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THEY COULD NOT BE OF ANY ASSISTANCE DUE TO THE VIN NOT BEING INCLUDED IN NHTSA CAMPAIGN NUMBERS: 10V070000(LATCHES/LOCKS/LINKAGES) AND 15V629000 (SUSPENSION). THE CONTACT WAS INFORMED THAT NHTSA HAD ISSUED OUT THE RECALLS AND THEY WERE REGULATED BY THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.

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