NHTSA Complaint #10985503 — 2011 TOYOTA CAMRY

TOYOTA CAMRY SUN VISOR ASSEMBLIES(2007-2011) WARRANTY ENHANCEMENT I WAS DRIVING HOME ON THE GARDEN STATE HIGHWAY, EASTER NIGHT 2017, WHEN THE SUN VISOR ON MY 2011 CAMRY JUST DROPPED DOWN. I COULDN'T GET THE VISOR TO STAY UP AND HAD TO DRIVE WITH ONE HAND HOLDING IT UP UNTIL I COULD PULL OVER. ULTIMATELY, THE ENTIRE VISOR SEPARATED FROM THE HOLDER. I LATER LEARNED ONLINE THAT THERE HAS BEEN A WARRANTY SUPPORT PROGRAM (ZTT) ISSUED BY TOYOTA 8/1/12 ON SUN VISOR ASSEMBLIES AND SUN VISOR BRACKETS ON CERTAIN TOYOTA 2007-2011 CAMRY''S. TOYOTA HAS ANNOUNCED A CUSTOMER SUPPORT PROGRAM TO COVER OF THE SUN VISOR ASSEMBLIES/BRACKETS FOR 7 YEARS FROM DATE OF FIRST USE REGARDLESS OF MILEAGE. SINCE MY CAR IS GOING TO BE SIX YEARS OLD IN AUGUST, I HAVE CONTACTED TOYOTA VIA EMAIL AND THEY HAVE RESPONDED THAT MY CAR DOES NOT FALL UNDER APPLICABLE VIN RANGES. APPARENTLY THIS DEFECT IS NOT JUST IN THE CARS WITH THOSE APPLICABLE VIN NUMBERS, BUT IN FAR MORE CARS. MY REFERENCE # [XXX]. HAVING A SUN VISOR FALL DOWN WHILE DRIVING (PARTICULARLY AT NIGHT) IS DANGEROUS, AS IS NOT HAVING A SUN VISOR WHEN THE SUN IS VERY BRIGHT.! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR