NHTSA Complaint #10906291 — 2011 TOYOTA CAMRY

YESTERDAY WHILE MY HUSBAND WAS DRIVING HOME, THE DRIVER'S SIDE SUN VISOR BROKE. WE RESEARCHED IT ON THE INTERNET TO SEE HOW TO FIX IT. WHEN WE DID, WE SAW THAT THERE WAS A WARRANTY POLICY BULLETIN OUT FOR 2007 - 2011 TOYOTA CAMRYS FOR THIS EXACT PROBLEM. THERE WAS A VIDEO AND OUR SUN VISOR DID EXACTLY WHAT THE VIDEO SHOWED. HOWEVER, THERE ARE A LIMITED AMOUNT OF CAMRYS WHICH IT COVERS. OUR CAMRY DOES NOT FALL WITHIN THAT RANGE. ON FURTHER RESEARCH, WE FOUND THAT THERE ARE MANY OTHERS WHO HAVE EXPERIENCED THIS SAME ISSUE BUT WEREN'T COVERED BECAUSE OF THEIR VIN DIDN'T FALL WITHIN THE RANGE. I HAVE NEVER HAD ANY PROBLEMS WITH TOYOTA BEFORE. WE OWN FOUR TOYOTAS AND HAVE NEVER HAD AN ISSUE LIKE THIS. ALSO, THE PASSENGER SIDE VISOR IS POPPING AND WON'T GO UP ALL THE WAY. PLEASE ADVISE ME AS TO WHAT I NEED TO DO. THANK YOU. *TR