NHTSA Complaint #10980790 — 2014 TOYOTA SIENNA

WE RECEIVED A LETTER FROM TOYOTA STATING THAT THEY HAVE DETECTED A DEFECT WHERE THERE IS A POSSIBILITY THAT THE SLIDING DOOR OPENING OPERATION IS IMPEDED AND THE SLIDING DOORS CAN OPEN ON THEIR OWN WHILE DRIVING. WE RECEIVED THIS LETTER IN AUGUST OF 2016. WE SPOKE WITH OUR LOCAL DEALER AND THEY STATE NO SOLUTION HAS BEEN FOUND YET AND WE CONTINUE TO HAVE AN UNSAFE CAR AND THE AUTOMATIC SLIDING DOORS OFF THAT I AM PAYING EXTRA TO HAVE AUTOMATIC DOORS. I HAVE 2 SMALL CHILDREN AND I STILL WORRY FOR THEIR SAFETY SINCE THEY SIT NEXT TO EACH SLIDING DOOR EVEN THOUGH THE AUTOMATICITY IS OFF BECAUSE WE DON'T KNOW IF IT CAN STILL HAVE A PROBLEM. I NEED THIS SITUATION TO BE FIXED ASAP SINCE I CANNOT CONTINUE TO WORRY ABOUT A DEFECT THEY CREATED. THEY NEED TO TAKE ACCOUNTABILITY AND EITHER FIX THE ISSUE OR CHANGE MY CAR WITH NO COST TO ME.