NHTSA Complaint #10979857 — 2007 JEEP GRAND CHEROKEE

VEHICLE HAD AN IGNITION SWITCH RECALL (P41) WHICH WAS REPLACED BY DEALER. AFTER REPLACEMENT PART FAILED AND VEHICLE WAS TOWED TO DEALER FOR REPAIR MARCH 4, 2017. DEALER INFORMED ME THAT THE REPLACED IGNITION COIL HAD FAILED AND THEY WOULD FURTHER REPAIR AS PART OF RECALL. VEHICLE, 7 WEEKS LATER, IS STILL NOT REPAIRED. I HAVE ESCALATED MY CASE FROM THE DEALERSHIP TO JEEP NATIONAL AND VEHICLE STILL NOT REPAIRED WITH NO UPDATE. I WAS INFORMED DURING THIS PROCESS THAT MY CAR IS A "ONE-OFF", THE REPLACEMENT RECALL PART THAT WAS INTENDED FOR MY VEHICLE DOES NOT WORK IN MY VEHICLE AND THAT JEEP IS FURTHER RESEARCHING HOW TO REPAIR. I AM FILING A COMPLAINT DUE TO TIMELINESS OF REPAIR. WHILE RECALL REPAIR HAS BEEN FREE OF CHARGE, ORIGINAL PART REPLACEMENT TOOK LESS THAN ONE DAY. DEALERSHIP HAS BEEN EVALUATING RECALL PART FOR SEVEN WEEKS AND STILL DO NOT HAVE ANY INFORMATION OF WHEN VEHICLE WILL BE REPAIRED/RETURNED. JEEP ORIGINALLY OFFERED A LOANER VEHICLE WHICH I TURNED DOWN AS I WAS TOLD REPAIR WOULD BE ONLY A COUPLE OF DAYS. I HAVE NOW REQUESTED SEVERAL TIMES FOR A COMPARABLE LOANER VEHICLE WHILE JEEP IS STILL EVALUATING THE REPAIR. JEEP WILL NOT PROVIDE A LOANER VEHICLE AND I AM TOLD IT IS BECAUSE MY CAR IS NO LONGER UNDER WARRANTY. WHILE I UNDERSTAND WARRANTIES, JEEP HAS MY CAR BECAUSE OF FAILED RECALL REPLACEMENT PART AND THEY WILL NOT PUT IN ORIGINAL PART DUE TO RECALL. JEEP ALSO CLOSED OUT THE RECALL ON MY VEHICLE. PLEASE ADVISE.