NHTSA Complaint #10979694 — 2012 TOYOTA SIENNA

OUR 2012 SEINNA HAS BOTH SLIDING DOORS CLOSED ONLY BY RACHET TIES DUE TO THE ISSUES WITH THE DOORS OPENING. THIS HAS BEEN HAPPENING FOR SO LONG THAT WE ARE NO LONGER ABLE TO KEEP THE DOORS LATCHED OR LOCKED. THE DOOR AJAR LIGHT AND WARNING BELLS FREQUENTLY SOUND AS WE ROUND CORNERS OR IF THERE IS A STRONG WIND. OUR CAR ALARM ALSO IS SENSITIVE TO WIND AND SOUNDS FREQUENTLY DUE TO DOORS UNABLE TO LATCH AND LOCK. WE FEAR THIS POSES A GREAT SAFETY ISSUE FOR OUR CHILDREN AND GRANDCHILDREN. CERTAINLY THE TIES ARE NOT SAFETY FEATURES KEEPING DOORS CLOSED DURING AN ACCIDENT. ANYONE ENTERING THE VAN MUST DO SO VIA THE FRONT PASSENGER/DRIVER DOORS OR THE REAR HATCH DOOR. NOW, THE SUNROOF IS STICKING OPEN. ALL PROBLEMS BEGAN WITH THE POWER DOORS. WE HAVE HAD IT IN FOR REPAIR BEFORE THE RECALL, AS WE HAVE HAD ISSUES WITH OUR DOORS SINCE SHORTLY AFTER PURCHASE. MANY MORE TIMES THAN THEY WERE SEEN FOR REPAIR. THIS NEEDS ADDRESSED IMMEDIATELY SO WE CAN SAFELY DRIVE OUR $30,000 VEHICLE THAT WE PURCHASED AND PAID FOR. THIS HAPPENS AT ALL TIMES. THE DATE GIVEN "WHEN DID THIS HAPPEN" IS THE DATE WE COULD NO LONGER CLOSE THE SECOND DOOR. WE TOOK THE VEHICLE TO TWO MECHANICS WHO DID NOT KNOW HOW TO REPLACE THE MOTORS. WE THEN TOOK THE VEHICLE TO TOYOTA IN CRITTENDEN KY. THEY GAVE US A COSTLY QUOTE TO REPLACE THE MOTORS. DUE TO OUR VACATION, THEY GOT BOTH DOORS TO LATCH...WE DID NOT MAKE IT 5 MILES TO OUR HOME BEFORE BOTH DOORS WERE OPENING ON THE ROAD. SHORTLY AFTER, THE DOORS WERE RECALLED AND WE HAVE YET TO RECEIVE REPAIRS FOR OUR VEHICLE. THIS IS VERY UNSAFE.