NHTSA Complaint #10979649 — 2013 FORD TAURUS SERVICE BRAKES

Complaint Details

ODI Number	10979649
Vehicle	2013 FORD TAURUS
Component	SERVICE BRAKES
Date of Incident	April 20, 2017
Date Filed	April 20, 2017
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

REAR BRAKE SYSTEM. (ENTIRE REAR BRAKE SYSTEM REPLACED 4 TIMES IN LESS THAN 2 YEARS). 2013 FORD TAURUS WAS PURCHASED IN MAY 2013. MAY 2015 ENTIRE REAR BRAKE SYSTEM (CALIPERS, ROTORS, BRAKE PADS, ETC) NEEDED TO BE REPLACED IN MAY 2015. IN OCTOBER 2015, ENTIRE REAR BRAKE SYSTEM AGAIN HAD TO BE REPLACED FOR THE SECOND TIME. NOVEMBER 2015, THE ROTORS WERE CUT. JUNE 2016, ENTIRE REAR BRAKE SYSTEM REPLACED FOR THE THIRD TIME. APRIL 20, 2017, CAR IS CURRENTLY AT A FORD SERVICE CENTER BECAUSE ENTIRE REAR BRAKE SYSTEM NEEDS TO BE REPLACED FOR THE FOURTH TIME IN LESS THAN 2 YEARS. I ASKED FOR THE WARRANTY TO BE EXTENDED BUT WAS TOLD BY FORD'S CUSTOMER CARE TODAY THAT FORD "GRACIOUSLY" EXTENDED THE INITIAL WARRANTY TO 77,000 MILES AND CAN DO NOTHING FURTHER FOR ME WITH REGARD TO THIS MATTER.

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