NHTSA Complaint #10978969 — 2013 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10978969
Vehicle	2013 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	April 14, 2017
Date Filed	April 17, 2017
Mileage	64,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

SMELLED BURNING OR SMOLDERING INSIDE OF VEHICLE WHILE DRIVING. AFTER STOPPING TO INSPECT, NOTICED THAT A WIRE FOR SLIDING ELECTRIC DOOR WAS JUST HANGING (DRIVERS SIDE EXTERIOR OF REAR QUARTER PANEL). THE WIRE WAS BURNED AND WAS JUST HANGING THERE. THE ELECTRIC SLIDING DOOR WOULD NOT WORK AFTERWARDS. TOOK SIENA TO TOYOTA DEALERSHIP AND WAS ADVISED THAT THERE IS SOME TYPE OF WARRANTY AFFECTING THE DOORS BUT THEY DIDN'T KNOW WHAT IT INVOLVED. THEY ADVISED NO FURTHER INFORMATION WAS AVAILABLE. TOYOTA DID NOT ADVISE OF ANY KNOWN DANGERS KNOWN TO THEM IF ANY.

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