NHTSA Complaint #10972293 — 2015 FORD EXPLORER

AFTER 2 YEARS OF USE THE PAINT ON THE FRONT OF THE HOOD IS BUBBLING. CLEARLY THIS IS A MANUFACTURING DEFECT AS THIS IS A GARAGE CAR AND HAS BEEN TAKEN CARE OF. ON THE ADVICE OF CUSTOMER SERVICE, I TOOK THE CAR TO THE DEALERSHIP WHO INDICATED THAT THIS IS NOT A UNCOMMON ISSUE. THE DEALERSHIP TOLD ME TO SPEAK TO CUSTOMER SERVICE AGAIN. SO, I CALLED THE FORD CUSTOMER NUMBER AND SPOKE TO JANET WHO CONTINUED TO REPEAT THAT THEY ARE NO LONGER RESPONSIBLE FOR THE DEFECT BECAUSE IT SHOWED UP AFTER MY ALLOTTED MILEAGE FOR WARRANTY. SHE REFUSED TO ALLOW ME TO SPEAK TO A SUPERVISOR AND SAID THEY WOULD CONTACT ME WITHIN 1 BUSINESS DAY. I AM STILL WAITING FOR THAT CALL. AFTER THE DISTURBING CALL WITH JANET, I SPOKE WITH ANTOINETTE AND SHE TOLD ME SHE WOULD SPEAK TO THE SERVICE SUPERVISOR AND GIVE ME A CALL BACK AFTER ANOTHER DAYS SHE CALLED BACK TELLING ME THEY WOULD NOT HELP ME WITH THE COST. I CAN CLEARLY SEE ON THE INTERNET THAT THIS DOES HAPPEN TO FORD EXPLORERS AND MANY OTHERS HAVE COMPLAINED. FORD HAS CONVENIENTLY CRAFTED THEIR CONTRACT TO EASILY EXCLUDE PAINT ISSUES DUE TO MILEAGE WHEN THAT HAS NOTHING TO DO WITH PAINT.