NHTSA Complaint #10972221 — 2011 FORD ESCAPE

STEERING issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number	10972221
Vehicle	2011 FORD ESCAPE
Component	STEERING
Date of Incident	November 23, 2016
Date Filed	April 13, 2017
Mileage	63,000 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I GOT INTO A CAR ACCIDENT WHEN DRIVING. A CAR SWERVED INTO MY LANE AND THE POWER STEALING GAVE OUT AS I ATTEMPT TO SWERVE INTO ANOTHER LANE FOR SAFETY TO GET OUT OF THE WAY. DEFECTIVE POWER STEERING CAYS ED ACCIDENT AND INJURY. FRAUDULENT CONCEALMENT OF DEFECTS (FORD JUNK CARS RIP OFF ) WENT TO FORD IN NOVEMBER 2016 ABOUT POWER STEARING AFTER THEY REPORTED NUMEROUS TIMES THEIR WAS NOTHING WRONG WITH THE STEERING. THEY FINALLY TOLD ME, AFTER THE STEERING COMPLETELY STOPPED WORKING, THAT THEY ALREADY FIXED THE POWER STEERING IN A PREVIOUS RECALL. LIARS!!!! I HAVE THE RECEIPT FROM THE PREVIOUS VISIT AND NO POWER STEERING WAS FIXED. SAME OLD PART IS IN CAR. AND NOW I HAVE TO PAY$1200 DOLLARS! I CALLED FORD AND THEY SAY THE RECALL EXPIRED AND I NEVER BROUGHT MY CAR IN... IF THAT'S SO WHY DO I HAVE SERVICE RECIEPT. LIARS!

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