NHTSA Complaint #10972152 — 2005 TOYOTA TACOMA

RECALL # 14V-604, REAR LEAF SPRINGS RECALLED. HEARTLAND TOYOTA IN BREMERTON WASHINGTON SAYING THEY WILL DO WORK, BUT NOT RETURN VEHICLE IN CONDITION THEY FOUND IT. THEY ARE REFUSING TO REPLACE THE "ADD-A-LEAF" THAT WAS PUT ON THE TRUCK, ON TOP OF THE EXISTING, RECALLED, LEAF SPRING. HEARTLAND HAS SERVICED THIS VEHICLE FOR 10 YEARS IN ITS CURRENT CONDITION. I WAS TOLD BY A SERVICE ASSOCIATE THAT IT IS BECAUSE OF A "NEW SERVICE MANAGER," AND THAT THEY HAVE DONE THE FULL WORK MANY TIMES. IN FACT, AN ASSOCIATE OF MINE HAD THE SAME REAR LEAF SPRINGS REPLACED, AND THIS DEALERSHIP DID REPLACE HIS "ADD-A-LEAF", RETURNING HIS VEHICLE IN THE CONDITION IT WAS DROPPED OFF IN. "THEIR LIABILITY" WAS THE REASON I WAS GIVEN FOR THEIR ONLY BEING WILLING TO DO AN ABBREVIATED JOB.