NHTSA Complaint #11490424 — 2005 TOYOTA TACOMA

In May of 2018, I purchased a 2005 Toyota Tacoma. After arrival of new title, I received a safety recall notice from Toyota in regards to possible abnormal frame rust. I was instructed to take my Tacoma to nearest Toyota dealership for frame inspection. Prior to taking Tacoma in for frame inspection, I scoped the frame myself, and noticed abnormal rust forming throughout both sides of the frame. Therefore, I took my Tacoma to Berge Toyota in Mesa AZ. for further inspection and to have some other repairs done. Upon my arrival to Berge Toyota, l informed the service writer of the repairs that were needed done and showed him the request from Toyota for the frame inspection. My vehicle was taken to a lift, where a brief frame inspection was performed with a flashlight only and I was told the frame was fine, and the rust I had witnessed during my personal inspection was within a standard tolerance of "normal". On September 12, 2022 my frame cracked in a horseshoe formation around the driver side motor mount, causing the engine to shift and sink approx. 3/4" towards the driver side. This frame failure has caused numerous problems to occur, such as the fan to continuously rub against the shroud, abnormal shifting of the transmission, ramping up and down of RPM's, vehicle's steering locks up and cannot be safely driven, leaving me without transportation After detailed inspection was performed on my Tacoma, the horseshoe crack around the motor mount was found and it was determined this was the source of all the problems. I contacted Berge Toyota where I was informed by their service manager that Berge Toyota was not certified to do the frame inspection or repair, and further explained the safety recall had expired and instructed me to contact Toyota to see what could be done. The question I had for the Berge Toyota service manager, was if they were not certified to do the frame inspection, or repair why did they inspect my frame and inform me it was fine, when it wasn't?