NHTSA Complaint #10971709 — 2013 FORD FLEX

ON THURSDAY, APRIL 6TH 2017, I WENT OUT TO MY CAR (STATIONARY) AND IT WOULD NOT START. I HAD JUST DRIVEN IT TO THE DOCTOR'S OFFICE APPROXIMATELY AN HOUR EARLIER. THERE HAD BEEN NO WARNING LIGHTS OR INDICATIONS. FORD CERTIFIED PRE OWNED WARRANTY COVERED THE TOW TO THE DEALERSHIP. DEALERSHIP COULD NOT DIAGNOSE VEHICLE THE SAME DAY AND I HAD TO RENT A VEHICLE. ON FRIDAY, DEALERSHIP DIAGNOSED THE PROBLEM AS A FAULTY FUEL PUMP MODULE. THEY INDICATED TO ME THAT IT WAS NOT COVERED UNDER THE CERTIFIED PRE OWNED POWERTRAIN WARRANTY. I CALLED MY EXTENDED WARRANTY COMPANY WHICH COVERED ONLY A PORTION OF THE REPAIRS AND THEY DID NOT COVER THE RENTAL CAR AMOUNT. THE TOTAL AMOUNT FOR SERVICE WAS $856. I PAID $537 OF THAT PLUS AND ADDITIONAL $40 FOR THE RENTAL CAR. ON MONDAY, APRIL 10TH, I DID SOME RESEARCH AND FOUND THAT CERTAIN 2013 FORD FLEXES HAD A RECALL ON FUEL PUMP MODULES. YOUR WEBSITE LISTED, "FUEL PUMP MALFUNCTION MAY CAUSE ENGINE STALL. A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH. FORD'S NUMBER FOR THIS RECALL IS 16S31." I CALLED FORD CUSTOMER SERVICE AND THEY CHECKED MY VIN NUMBER. THEY INDICATED THAT MY VEHICLE WAS NOT COVERED UNDER THAT RECALL. I WAS SHOCKED AS THIS IS THE SAME EXACT PROBLEM THAT OTHER VEHICLES HAD. I BELIEVE THAT FORD SHOULD BE RESPONSIBLE FOR THE COST OF REPAIRS AND SHOULD REIMBURSE ME. I WAS VERY FORTUNATE TO NOT HAVE BEEN DRIVING OR HAVE MY CHILDREN WITH ME WHEN THE MODULE STOPPED WORKING. I WOULD APPRECIATE NHTSA LOOKING INTO THIS MATTER AND FOLLOWING UP.