NHTSA Complaint #11562206 — 2013 FORD FLEX ELECTRICAL SYSTEM

Complaint Details

ODI Number	11562206
Vehicle	2013 FORD FLEX
Component	ELECTRICAL SYSTEM
Date of Incident	December 27, 2023
Date Filed	December 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

While driving, the radio turns off and the climate control system malfunctions causing the heater to engage to high with no way to turn the system off. All controls are disabled and there is no way to turn the system off. Unplugged the battery for 30 minutes as suggested, removed fuses to the radio and climate control module which temporarily fixes the issue, but issue happens randomly and creates excessive heat in the cabin. This is the 5th time this has happened. It is the 3rd time while on long trips (3hrs or longer). Others online have mentioned the same. We had to ride with the windows and moonroof open to let the heat escape. First time occurred in 2019 in early December. Navigation still worked, but all other systems would not function.

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