NHTSA Complaint #10969973 — 2011 FORD FOCUS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10969973
Vehicle	2011 FORD FOCUS
Component	UNKNOWN OR OTHER
Date of Incident	March 1, 2011
Date Filed	April 2, 2017
Mileage	70 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

THE DOOR LOCK ON THE DRIVERS DOOR WHEN USING KEY FOB DOES ALWAYS UNLOCK, WHEN LOCKS ITS OWN AT 10MPH THEN YOU TRY TO GET OUT SOME DRIVING HAS BE WRENCHED WITH HANDLE. PASSENGER DOOR BEHIND THE DRIVER LOCKS ITSELF AT 10MPH, STAYS LOCKED, CANNOT BE OPENED BY HANDLE EVEN AFTER CAR OFF, THE DOOR PULL CANNOT BE PULLED UP TO UNLOCK THE DOOR, MY DAUGHTER HAS BEEN USING OTHER DOOR FOR YEARS TO GET IN AND OUT BECAUSE WE CANNOT GET THAT DOOR UNLOCKED. IT WILL NOT UNLOCK USING KEY FOB OR FROM MAIN DOOR INSIDE VEHICLE. THE CAR HAS ALWAYS BEEN LIKE THIS SINCE WE BOUGHT IT NEW. HAS BEEN TO THE FORD DEALERSHIP 3 TIMES AND THEY CANNOT FIND THE PROBLEM, IT THEN WENT OUT OF WARRANTY SO WE NEVER WENT BACK.

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