NHTSA Complaint #10969426 — 2010 CHEVROLET EQUINOX

OIL CONSUMPTION.6 MONTHS AGO CALLED ANTELOPE VALLEY CHEVROLET 1160 MOTOR LANE, LANCASTER,CA ABOUT OIL CONSUMPTION. I NOTICED NO OIL WAS VISIBLE ON THE ENGINE OIL DIP STICK. THE SERVICE ADVISOR STATED MAKE SURE TO FILL IT UP AND WATCH IT NO NEED TO BRING IT IN AT THIS TIME. ON MARCH 15, 2017 THE VEHICLE POPPED AN ENGINE CODE FOR BOTH KNOCK SENSORS AND PERFORMANCE OF THE SENSORS. I THEN MADE AN APPOINTMENT THAT EVENING FOR THE FOLLOWING MORNING. AFTER MAKING THE APPOINTMENT I CHECKED THE ENGINE OIL AND NO OIL WAS PRESENT AT THAT TIME AGAIN. I ADDED 2.5 QUARTS OF OIL TO MAKE THE DRIVE TO DEALERSHIP THE NEXT MORNING. I ALSO RESEARCHED AND FOUND THAT THERE WAS AN OPEN RECALL FOR OIL CONSUMPTION. THE DEALER DIAGNOSED MY VEHICLE BY DOING AN OIL CHANGE AND FOUND METAL FLAKES IN THE OIL FILTER. THE ENGINE OIL LIGHT NEVER CAME ON DURING THE LAST SIX MONTHS.THE DEALERSHIP STATED THE ENGINE NEEDED TO BE REPLACED AT A PRICE OF $8,000. AS A MILITARY MEMBER WHO HAS MOVED 6 TIMES IN LAST 3 YEARS IT IS REALLY HARD TO KEEP RECEIPTS. THE DEALERSHIP STATED WITHOUT MAINTENANCE RECORDS THEY WILL NOT DO ANYTHING OR PROVIDE ANY ASSISTANCE. THE SERVICE ADVISOR SAID THAT WE CAN HAVE YOU TALK TO SALES DEPARTMENT AND SEE WHAT THEY CAN DO FOR YOU. ON MONDAY MARCH 20, 2017 I WENT INTO THE DEALERSHIP WANTING TO TALK WITH SERVICE MANAGER ROBERT. HE STATED THEY COULDN'T DO ANYTHING WITHOUT SERVICE RECORD AND I FINALLY CONVINCED HIM TO SUBMIT IT FOR WARRANTY WORK. THAT EVENING I CALLED CORPORATE AND SPOKE WITH CUSTOMER CARE. THEY TOOK MY CLAIM AND CALLED ME BACK ON MONDAY MARCH 27, 2017. CORPORATE STATED THEY COULD NOT DO ANYTHING OR PROVIDE ANY ASSISTANCE. TODAY, MARCH 29, 2017 SERVICE ADVISOR CALLED ME AND STATED THEY WOULD NOT DO ANY WARRANTY WORK. I THEN STATED I WILL PICK MY VEHICLE UP AND WILL BE FILING AN OFFICIAL COMPLAINT. GENERAL MOTORS IS NOT BACKING THEIR PRODUCT UP OF THIS KNOW ISSUE