NHTSA Complaint #10969097 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT RECEIVED NOTIFICATION OF A STRUCTURE RECALL FOR THE FRAME. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES AND THE CONTACT WAS INFORMED THAT THEY WOULD ONLY INSPECT THE FRAME. THE DEALER REFUSED TO REPLACE THE PARTS IN COMPLIANCE WITH THE RECALL NOTIFICATION. THE DEALER STATED THAT DUE TO THE CONDITION OF THE VEHICLE, THE FRAME AND REAR AXLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFUSED TO PROVIDE A SOLUTION. THE VIN, NHTSA CAMPAIGN NUMBER, AND FAILURE MILEAGE WERE NOT AVAILABLE.