NHTSA Complaint #10967665 — 2012 TOYOTA HIGHLANDER

THE EYEGLASSES HOLDER IN OUR 2012 TOYOTA HIGHLANDER HAS A MALFUNCTION OF DROPPING DOWN IN FRONT OF THE REARVIEW MIRROR DUE TO THE LOSS OF A SMALL RETAINING PIN. THE ISSUE CAUSES A DISRUPTIVE AND VERY ANNOYING SAFETY HAZARD. ATTEMPTS TO GET THE PROBLEM REPAIRED HAVE MET WITH NEGATIVE CONSEQUENCES AS THE LOCAL DEALERSHIP MECHANICS AND ANOTHER DEALERSHIP IN SPRINGFIELD, MISSOURI HAVE CAME TO THE SAME CONCLUSION, NOT REPAIRABLE. WE HAVE TRIED TO TAPE UP THE EYEGLASSES HOLDER, BUT THE TAPE WILL NOT STICK DUE TO THE NATURE OF THE MATERIEL. THE SITUATION BECOMES EMBARRASSING WHEN FAMILY AND FRIENDS ARE IN THE VEHICLE AND TRY TO ASSIST IN KEEPING THE HOLDER UP WHILE THE VEHICLE IS IN MOTION. HOWEVER, WITHOUT FAVORABLE RESULTS AND CONTINUED NAGGING OR COMPLAINING. WE ARE HOPING THAT THIS INCIDENT INFORMATION WILL BE SUFFICIENT IN FINDING A POSITIVE SOLUTION. THE TIMELINE IS APPROXIMATE AND COULD HAVE BEEN LONGER THAN MARKED BECAUSE OF BEING IN PLAUSIBLE DENIAL.