NHTSA Complaint #10967429 — 2012 TOYOTA SIENNA

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO CLOSE THE REAR PASSENGER SIDE SLIDING DOOR, BUT IT WOULD NOT CLOSE. THE CONTACT CALLED THE DEALER AND THE VEHICLE WAS DRIVEN TO THE SERVICE DEPARTMENT SINCE IT WAS AFTER 6:00 PM. THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE WHILE HER VEHICLE WAS BEING DIAGNOSED. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE FROM THE MANUFACTURER FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), BUT THE REMEDY WAS NOT AVAILABLE. IN JUNE OF 2016, THE REAR DRIVER SIDE DOOR DID NOT CLOSE. THE VEHICLE WAS REPAIRED BY THE DEALER AT THE OWNER'S EXPENSE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 63,354.