NHTSA Complaint #10967254 — 2009 TOYOTA SIENNA

POWER CABLE ASSEMBLY FOR POWER SLIDING DOOR BEHIND THE DRIVER SNAPPED WHILE OPENING THE DOOR USING THE KEY FOB. DOOR IS STILL OPERABLE IN MANUAL MODE. HOWEVER, TOYOTA ISSUED A CUSTOMER SUPPORT PROGRAM (ZTS) FOR POWER SLIDING DOOR CABLE ASSEMBLY FOR MODEL YEARS 2004-2007. THE UNFORTUNATE THING IS THAT THE SAME PART ON MY 2009 TOYOTA SIENNA IS THE SAME PART THAT IS COVERED FOR THE 2004-2007 MODEL YEARS. THERE HAVE BEEN NO CHANGES TO THE PART OR PART NUMBER FOR THE 2008, 2009 OR 2010 MODELS BUT YET THEY ARE NOT COVERED. THESE YEARS SHOULD BE COVERED AS THERE IS ZERO DIFFERENCE BETWEEN THEM AND THE 2004-2007 MODELS. MY PART NUMBER IS 69641-08030 AND WAS COVERED IF I HAD A 2004-2007 SIENNA, BUT NOT FOR ANYTHING NEWER. RIDICULOUS. ATTACHING THE CUSTOMER SUPPORT PROGRAM (ZTS) FOR YOUR REVIEW. THANKFULLY WE WERE NOT MOVING OR THAT THE CABLE SNAPPED AND HIT SOMEONE STANDING NEXT TO THE VEHICLE.