NHTSA Complaint #10967239 — 2012 SUBARU OUTBACK

I CALLED PRESTIGE SUBARU, IN ASHEVILLE, NC IN JANUARY, 2017 AND WAS TOLD THEY DID NOT HAVE THE PART TO REPLACE THE "WINDSHIELD WIPER MOTOR BOTTOM COVER" AT THAT TIME; THEY HAD TO ORDER THE PART. OKAY. SO I MADE AN APPOINTMENT APPROXIMATELY 3 WEEKS IN ADVANCE, FOR THURSDAY FEBRUARY 9TH. A COUPLE DAYS BEFORE THAT, A LADY FROM THE SERVICE DEPARTMENT CALLED TO SAY THE PART DID NOT COME IN, SO THERE WAS NO NEED TO COME FOR THE APPOINTMENT; AND SHE WOULD CALL US FOR ANOTHER APPOINTMENT WHEN IT DID COME IN. I GUESS I LEARNED THAT IT TAKES SUBARU DEALERS A LONG TIME TO GET PARTS, BECAUSE AS OF MARCH 20TH, 2017, THE DAY I WRITE THIS, SHE NOR ANYONE ELSE HAS CALLED TO SCHEDULE ANOTHER APPOINTMENT. TWO OR THREE WEEKS PASSED AND I PHONED THE SERVICE DEPARTMENT AND ASKED FOR THE SERVICE MANAGER'S NAME AND PHONE NUMBER. I PHONED HIS NUMBER AND HAD TO LEAVE A MESSAGE FOR HIM TO PHONE ME BACK AT MY PHONE NUMBER, WHICH HE HAS NOT DONE TO THIS CURRENT DATE. NEEDLESS TO SAY, I WILL NOT TAKE MY CAR TO PRESTIGE SUBARU FOR ANY KIND OF SERVICE. EXCUSES OF, I DIDN'T GET THE MESSAGE, OR, I LOST HIS NUMBER, OR, WE HAVE NO RECORD HIM CALLING, ETC., WILL NOT SUBSTITUTE FOR HONEST TRUTHFULNESS. JUST NOW THAT I HAVE ANOTHER RECALL NOTICE ON ANOTHER PART, I WILL SCHEDULE AN APPOINTMENT AT ANOTHER DEALERSHIP.