NHTSA Complaint #10959057 — 2012 TOYOTA SIENNA

TL* THE CONTACT OWNS A 2012 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER SLIDING DOOR DID NOT PROPERLY FUNCTION. THE DOOR OPENED MORE THAN TWICE WITHOUT WARNING. THERE WAS AN ABNORMAL NOISE PROGRESSING AND THE CONTACT HAD TO MANUALLY MANEUVER THE DOOR DUE TO THE FAILURE. AN INDEPENDENT MECHANIC WAS UNABLE TO PROVIDE A REPAIR REMEDY AND RECOMMENDED THAT THE VEHICLE BE TAKEN TO THE DEALER. THE DEALER WAS NOTIFIED OF THE FAILURE AND PROVIDED EXTENSIVE DIAGNOSTIC TESTING. THE CONTACT ALSO INFORMED THE DEALER THAT A RECALL NOTICE WAS RECEIVED FOR NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE), BUT THE DEALER HAD NOT PROVIDED A PROPER REMEDY. THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE VEHICLE WAS AT THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.