NHTSA Complaint #10959018 — 2015 INFINITI QX60

TAKATA RECALL THIS WEEK WE TOOK OUR 2015 INFINITI TO THE DEALERSHIP IN SPOKANE, WA IN ORDER TO REPAIR THE PASSENGER AIRBAG THAT WAS INCORRECTLY TURNING OFF WHEN AN ADULT SAT IN THAT SEAT. WE ASSUMED THE PROBLEM WAS RESOLVED, HOWEVER WITHIN A DAY OR SO THE INDICATOR LIGHT AGAIN TURNED ON STATING THAT THE PASSENGER AIRBAG WAS OFF. THIS HAPPENED WITH AN ADULT RIDING IN THE SEAT. WE ARE TERRIBLY CONCERNED THAT OUR CAR IS NOT SAFE. WE HAVE A LARGE FAMILY AND THIS IS OUR ONLY AVAILABLE TRANSPORTATION. IN ORDER FOR OUR FAMILY TO FIT IN THIS CAR WE MUST HAVE SOMEONE RIDE IN THE FRONT PASSENGER SEAT. WE HAVE PHONED THE DEALER, BUT THEY HAVE NOT YET RETURNED OUR CALL. WE LIVE IN MONTANA...HOURS FROM THE NEAREST INFINITI DEALER. WE HAVE ALREADY INCURRED THE COST OF DRIVING ALL THE WAY TO WASHINGTON FOR THE RECALL REPAIR AND STAYING AT A NEARBY HOTEL. WE ARE WORRIED ABOUT DRIVING AGAIN WITH A MALFUNCTIONING AIRBAG OVER TWO MOUNTAIN PASSES IN THE WINTERTIME IN ORDER TO HAVE THE DEALER TRY THE SAME FIX A SECOND TIME. CLEARLY SOMETHING IS WRONG WITH THIS RECALL FIX. MY FAMILY DESPERATELY NEEDS YOUR HELP. WE STRONGLY ENCOURAGE YOU TO LOOK INTO THIS MATTER ON OUR BEHALF. ANY HELP IN ADDRESSING THIS POTENTIALLY LIFE THREATENING SAFETY ISSUE WOULD BE GREATLY APPRECIATED. SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR