NHTSA Complaint #10958872 — 2011 FORD FUSION HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10958872
Vehicle	2011 FORD FUSION HYBRID
Component	STEERING
Date of Incident	March 6, 2017
Date Filed	March 6, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

STEERING: 15S18: 03/06/2017, SPOKE TO BEMOND OF FORD MOTOR CUSTOMER SERVICE DEPT. HE INFORMED ME THERE IS A RECALL OF THIS VEHICLE BUT FORD WOULD NOT AUTHORIZE A REPAIR UNLESS THE CAR LOST THE POWER STEERING AND CHANGED TO MANUAL STEERING. I OFFERED THAT SUDDEN LOSS OF POWER STEERING WHILE TRAVELING INTERSTATE SPEEDS COULD CAUSE AN ACCCIDENT AND/OR DEATH OF OCCUPANTS. SINCE FORD MOTOR KNOWS ABOUT THIS PROBLEM THEY SHOULD AUTHORIZE THE REPAIR BEFORE IT SHOWS SYMPTONS.

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