NHTSA Complaint #10958607 — 2016 NISSAN MURANO

WHILE DRIVING ON INTERSTATE AT 70 MPH, FRONT PASSENGER DOOR WINDOW SUDDENLY AND UNEXPECTEDLY SHATTERED INTO THOUSANDS OF PIECES FALLING ONTO PASSENGER, EXTERIOR, AND BLOWING AROUND INTERIOR OF VEHICLE. TO BEST OF OUR KNOWLEDGE NOTHING HIT THE WINDOW, NO CAR WAS ON EITHER SIDE OF US. PIECES OF GLASS CUT PASSENGER, BUT LUCKILY NONE GOT INTO EYES OF PASSENGER OR DRIVER. THIS CAUSED DRIVER TO SWERVE , BUT RECOVERED CONTROL. SMALL PIECES OF GLASS IN DRIVER'S HAIR ETC. HAD TO DRIVE 350 MILES HOME IN COLD WEATHER . TOOK VEHICLE TO A DEALER [ TRAVELLING , SO NOT SELLING DEALER]. DEALER NOTIFIED MANUFACTURER OF PROBLEM AND REPORT OF INCIDENT. MANUFACTURER RESPONDED THAT SINCE ALL PIECES OF GLASS COULD NOT BE RECOVERED, THEY COULD NOT REASSEMBLE ENTIRE WINDOW, THEREFOR IMPOSSIBLE TO TEST GLASS FOR DEFECTS. YET THERE WAS LARGE AMOUNT OF GLASS INSIDE OF VEHICLE. OWNER STATED THAT BY THAT REASONING NO SHATTERED WINDOW WOULD EVER BE INVESTIGATED, SO HOW WOULD ANYONE KNOW IF DEFECTIVE? CONCERN IS WITH REMAINING WINDOWS IN SAME VEHICLE AS WELL AS OTHERS MFG AT SAME TIME. MIGHT SOMETHING , UNBEKNOWN TO OWNER , HAVE STRUCK SUBJECT WINDOW PREVIOUSLY WHILE PARKED UNATTENDED, LEAVING NO MARK, BUT WEAKENING GLASS ALLOWING FUTURE SUDDEN SHATTER ? MAYBE. BUT POSSIBILITY ALSO EXISTS OF DEFECTIVE GLASS OR INSTALLATION DURING ASSEMBLY, BUT MANUFACTURER REFUSED TO INVESTIGATE THAT POSSIBILITY REPEATING THAT THEY WOULD NEED EVERY PIECE OF GLASS[IMPOSSIBLE]. IF OTHER SAME MAKE AND MODEL EXPERIENCE SAME, IT INCREASES DEFECT POSSIBILITY. IF OUR INCIDENT IS ONLY ONE, IT INCREASES CHANCE OF OURS BEING PREVIOUSLY DAMAGED. AT MINIMUM, ALL DRIVERS BE AWARE, AS WE NARROWLY ESCAPED DISASTER IN ABOVE CASE. DEALER WAS VERY HELPFUL, MANUFACTURER CONCERNED AND HELPFUL, BUT RESTATED THEY COULD NOT TEST GLASS WITHOUT ALL PIECES. DOES MFG MAKE, OR PURCHASE GLASS FROM VENDOR?