NHTSA Complaint #10957835 — 2013 FORD FLEX ELECTRICAL SYSTEM

Complaint Details

ODI Number	10957835
Vehicle	2013 FORD FLEX
Component	ELECTRICAL SYSTEM
Date of Incident	February 8, 2017
Date Filed	March 1, 2017
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE DOOR LATCHES AND/OR SENSORS DO NOT FUNCTION PROPERLY. THEY ARE CONSTANTLY SAYING THE DOORS ARE AJAR WHEN THEY ARE NOT. I FILED A REPORT IN JULY AND WAS TOLD IT WAS NOT A SAFTEY ISSUE. I BEG TO DIFFER WHEN I CANNOT LOCK MY DOORS AND THE INTERIOR LIGHTS WILL NOT GO OFF. ITS BEEN A YEAR OF DEALING WITH THIS, I FINALLY BROKE DOWN AND TOOK IT TO THE DEALERSHIP TO PAY $200 TO HAVE THE SENSORS CLEAN WITH THE "SPECIAL TOOL" THAT ONLY THEY HAD. I DID THAT ONLY AFTER HAVING TO SPEND ANOTHER $150 ON A NEW BATTERY THAT WAS DRAINED FROM THE INTERIOR LIGHTS COMING ON AND OFF ALL NIGHT LONG BECAUSE OF THIS ISSUE. I HAD THE SENSORS CLEANED IN NOVEMBER AND NOW IN FEBRUARY THE PROBLEM IS BEGINING ALL OVER AGAIN!

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