NHTSA Complaint #10957404 — 2013 TOYOTA SIENNA

TL* THE CONTACT OWNS A 2013 TOYOTA SIENNA. WHILE DRIVING 5 MPH IN A PARKING LOT, THE REAR DRIVER SIDE SLIDING DOOR OPENED INDEPENDENTLY. THE CONTACT WAS INSTRUCTED TO DISENGAGE THE SLIDING DOOR, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.