NHTSA Complaint #10956982 — 2016 CHEVROLET TRAVERSE

ON JAN. 8,2016 WHILE DRIVING, MY CHECK ENGINE LIGHT CAME ON FOLLOWED BY A KNOCK IN THE MOTOR. I PULLED OVER AND SHUT THE CAR OFF. I TOOK IT TO SHOTTENKIRK CHEVY IN QUINCY, IL WHERE THEY DIAGNOSED A COIL WAS BAD AT 11,993 MILES, BUT TOLD ME TO CONTINUE DRIVING THE CAR. THEY REPLACED THE COIL 2 DAYS LATER. THAT SAME NIGHT WE GOT IT BACK, WE TOOK IT BACK AND TOLD THEM WE WEREN'T SATISFIED. THEY KEPT IT 3 DAYS AND TOLD ME NOTHING WAS WRONG ON JAN. 16 WHEN WE PICKED IT BACK UP. ON JAN. 20 THE CHECK ENGINE LIGHT CAME ON AGAIN FOLLOWED BY AN EVEN LOUDER KNOCK. WE TOOK IT BACK JAN 21 AND RECEIVED A LOANER. THEY HAVE REPLACED MULTIPLE THINGS WITHIN THE MOTOR BUT IT STILL HASN'T FIXED THE PROBLEM. ON FEB. 25 WE WENT TO THE DEALERSHIP TO TRY TO TRADE FOR A NEW VEHICLE AND THEY DIDN'T WANT TO GIVE US WHAT OUR CAR WAS WORTH. AFTER TALKING WITH THE GM ON THE PHONE WE TOLD HIM WE WOULD CONTACT A LAWYER. HE REPLIED "I'M CALLING THE LAW AND REPORTING THE TRUCK YOUR DRIVING STOLEN." WE RETURNED THE TRUCK THAT AFTERNOON BECAUSE WE CAN'T BE ACCUSED OF BEING A THIEF. WE NO LONGER HAVE A VEHICLE TO DRIVE;HOWEVER, I'M STILL PAYING A CAR PAYMENT AND INSURANCE. I BELIEVE WE PURCHASED A LEMON AND WOULD LIKE TO BE PAID OUT OF OUR LOAN FOR ALL THE TROUBLES WE HAVE HAD. I DO HAVE A VIDEO OF WHAT MY VEHICLE SOUNDS LIKE.