NHTSA Complaint #10956488 — 2011 VOLKSWAGEN PASSAT

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10956488
Vehicle	2011 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	February 10, 2017
Date Filed	February 23, 2017
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN PASSAT. WHILE REVERSING IN A PARKING AREA, A CRACKING SOUND WAS HEARD FROM THE STEERING WHEEL. IN ADDITION, THE POWER STEERING LOST POWER AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE ISSUE WAS RELATED TO A CLOCK SPRING RECALL. THE DEALER RESOLVED THE RECALL ISSUE, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS ADVISED THAT DUE TO THE PREVIOUS RECALL REPAIR, THE VEHICLE COULD NOT BE REPAIRED AGAIN PER THE RECALL AND THE CONTACT WOULD HAVE TO PAY OUT OF POCKET. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 66,000.

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