NHTSA Complaint #10955233 — 2014 CHEVROLET CAPTIVA

WHILE DRIVING LOST SUDDENLY LOST MOVEMENT , MADE IT INTO A DRIVEWAY AND LOST ALL GEARS. UNDERNEATH WAS A HUGE PUDDLE OF FLUID. THE FITTING FROM THE TRANSMISSION LINE TO THE COOLANT BLEW. THIS HAPPENED ON 2/4/2017 IT HAS BEEN AT THE DEALERS SINCE 2/6/2017 AND ITS NOW 2/17/2017. THEY SAY THE PARTS ON BACK ORDER...ITS A FLIPPIN HOSE COME ON! NOW WE ARE BEING TOLD THAT THEY WILL FIND SOMETHING OUT BY 2/21/2017. MEAN WHILE I HAVE NO VEHICLE. GM SOUNDED HELPFUL TIL WHEN WE CALLED THEM BACK WHEN THEY TOLD US TO AND NEVER GOT BACK TO US.THE 2014 CHEVY CAPTIVA SPORT IS A FLEET VEHICLE, WHY THIS HAS ANYTHING TO DO WITH NOT HAVING THE HOSE IS BEYOND COMMON SENSE TO ME. IF ANYTHING THEN THEY SHOULD HAVE THE PART ON THE READY. IT WOULD BE NICE IF GM OR THE DEALER COULD COMPENSATE BY GIVING US A LOANER...BUT NOOOOO. ONE ON IS WILLING TO WORK WITH US. WE DID EVRYTHING THAT WE COULD DO....DID ALL OUR CHECK UPS AND MAINTENANCE AT THE DEALERSHIP WHEN WE WE'RE SUPPOSE TO AND THIS IS WHAT WE GET. GOT THE EXTENDANT WARRANTY AND ALL. FOR WHAT...?