NHTSA Complaint #10954957 — 2015 CHRYSLER 200

MY CAR HAS BEEN "JERKING" SINCE I BOUGHT & WAS REPEATEDLY TOLD BY CJD ARLINGTON IN HAT IT WAS THE 9 SPEED TRANNY & THE CAR HAS TO RELEARN MY DRIVING.12/28 MY CAR LOST POWER AND WENT INTO NEUTRAL. IT HAD TO BE TOWED IN.THEY CALLED THE NEXT DAY AND TOLD ME THE CAR DIDN'T STORE ANY ERROR MESSAGES AND WAS SAFE TO PICK UP. I REFUSED AND ASKED THEM TO TEST THE CAR MORE BECAUSE THERE OBVIOUSLY HAD TO BE AN ISSUE SINCE THE CAR CUT OFF & WENT INTO NEUTRAL AS I WAS BRAKING AT A LIGHT.I HAD THE CAR TOWED TO A DIFFERENT CJD IN TOWN & THEY CALLED THE NEXT DAY STATING I NEEDED A NEW ENGINE AND POSSIBLY A NEW TRANNY. THEY ONLY REPLACED THE ENGINE & THE TCM VALVE. I GOT THE CAR BACK(1/6/17) AND THE NEXT MORNING I PULLED OUT ON A STREET AND THE CAR JERKED SO HARD. IT LEFT MY NECK IN PAIN FOR THE REMAINDER OF THE DAY. I CONTACTED CHRYSLER CUSTOMER CARE TO FILE A COMPLAINT. I WAS TOLD TO TAKE THE CAR BACK TO SEE IF THEY COULD FIX THE ISSUE BEFORE A RESOLUTION IS DETERMINED. I WAS TOLD I NEEDED A NEW TRANNY THIS TIME. THE CAR IS STILL JERKING, HESITATING/LAGGING AT TIME, AND VERY SCARY TO DRIVE. I TOOK THE CAR IN LAST WEEK 2/9 WITH COMPLAINTS AND THEY GAVE IT RIGHT BACK A FEW HOURS LATER SAYING THEY DIDN'T SEE ANYTHING WRONG. I SHOWED A VIDEO OF THE CAR RUNNING AND SOUNDING LIKE A LAWN MOVER. THEY SAID THE NOISE WASN'T NORMAL BUT SINCE IT WASN'T SHOWING ANY ERROR MESSAGES OR MAKING THE NOISE THERE THEY COULDN'T KEEP IT. IVE BEEN TRYING TO REACH MY CASE MANAGER(BRIDGETT)WITH FCA & SHE WON'T RETURN MY PHONE CALLS AS USUAL. SHE OFFERED A TRADE IN ASSISTANCE PROGRAM BUT IT HAD TO BE ANOTHER CJD VEHICLE & 2017 WHICH I CAN'T AFFORD & DON'T WANT ANOTHER VEHICLE FROM THEM. IM TIRED OF DRIVING AROUND IN FEAR THAT MY CAR WILL LOSE POWER AGAIN OR CAUSE ME TO GET HIT. IM UPSIDE DOWN & NOBODY SEEMS TO CARE ABOUT I HAVE 8 SERVICE INVOICES ABOUT THIS ISSUE.THE FIRST WAS 5/25. I PURCHASED THE CAR 3/19