NHTSA Complaint #10954362 — 2015 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10954362
Vehicle	2015 FORD FUSION
Component	STEERING
Date of Incident	February 13, 2017
Date Filed	February 13, 2017
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

STARTED CAR AND PLACED INTO REVERSE TO BACK OUT OF PARKING SPACE. AS I BACKED UP I TRIED TO TURN MY STEERING WHEEL, BUT COULDN'T. THE STEERING WHEEL WAS COMPLETELY LOCKED AND WOULD NOT TURN AT ALL. AFTER TURNING THE CAR OFF AND ON SEVERAL TIMES I WAS FINALLY ABLE TO DRIVE THE CAR. THIS HAS OCCURRED ON FOUR SEPARATE OCCASIONS IN A ONE MONTH PERIOD. ONCE AT THE DEALERSHIP I WAS TOLD THAT THE ISSUE WAS THE STEERING GEAR BOX, A $1,700 FIX FOR A CAR THAT IS LESS THAN TWO YEARS OLD, BUT OUT OF THE 36,000 BASIC WARRANTY. THE CAR IS BEING REPAIRED AT A LOCAL FORD DEALER, I WILL PROVIDE THE REPAIR INVOICE ONCE THE WORK IS COMPLETE.

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