NHTSA Complaint #10950238 — 2012 FORD FOCUS

THERE IS A CURRENT RECALL FOR MY DOOR LATCH. MY DOOR HAS NOW STOPPED LATCHING. I CALLED THE DEALER WHEN I RECEIVED MY RECALL NOTICE AND WAS TOLD THERE WERE NO PARTS AVAILABLE AND THAT I WOULD RECEIVE A CALL WHEN THE PARTS WERE AVAILABLE. THIS WAS 4 MONTHS AGO. NOW THAT MY DOOR WILL NOT LATCH I AM TOLD THAT I CAN BRING IT IN, BUT THEY DO NOT HAVE PARTS, CANNOT GUARANTEE A LOANER, AND THAT I HAVE TO SIGN A WAIVER STATING I WILL PAY $180 FOR AN INSPECTION IF IT IS NOT PART OF THE RECALL. I AM VERY DISAPPOINTED AND UNWILLING TO POSSIBLY PAY FOR THEM TO INSPECT MY VEHICLE. I ALSO HAVE AN ISSUE WITH MY TRANSMISSION WHILE DRIVING. ONCE MY CAR STILL SHOWED IN DRIVE, BUT WAS IN NEUTRAL WHILE I WAS DRIVING AT 40 MPH WITH CARS BEHIND ME. I HAD TO PULL TO THE SIDE OF THE ROAD AND PLACE THE CAR IN PARK AND BACK INTO DRIVE. I HAVE HAD 2 SIMILAR INCIDENTS SINCE THEN, THOUGH THE CAR STILL WORKED, BUT FELT LIKE I WAS GRINDING MY GEARS. ALL WERE ON CITY STREETS, LUCKILY NOT THE HIGHWAY.