NHTSA Complaint #10950102 — 2012 BMW X5 SAV

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10950102
Vehicle	2012 BMW X5 SAV
Component	ENGINE
Date of Incident	February 1, 2017
Date Filed	February 7, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

THE VEHICLE IS AN X5 DIESEL. SINCE PURCHASING THE VEHICLE NEW BOTH NOX SENSORS (BEFORE AND AFTER CATALYTIC) HAVE FAILED. I SEARCHED THE INTERNET AND FOUND OTHERS WHO HAVE HAD MULTIPLE NOX SENSOR FAILURES ON OTHER BMW DIESEL MODELS. THE SECOND, MOST RECENT, NOX FAILURE HAPPENED TO BE IMMEDIATELY AFTER THE CAR WAS SERVICED (OIL, DEF FLUID, VEHICLE CHECK) WAS PERFORMED. ALL SERVICE SINCE NEW WAS PERFORMED BY THE BMW DEALERSHIP. BMW SAID THE NOX FAILURE WAS NOT AS A RESULT OF THE SERVICE. REPLACEMENT OF THE NOX SENSOR WAS $1,100. I CAN PROVIDE ALL SERVICE RECORDS FROM BMW IF THEY ARE NEEDED. THANK YOU FOR YOUR ASSISTANCE.

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