NHTSA Complaint #10949907 — 2000 FORD WINDSTAR

WE PURCHASED THIS CAR IN OCTOBER 2015 AND SHORTLY THEREAFTER HAD TO REPLACE THE REAR AXLE. IT HAPPENED AGAIN WITHIN THE LAST 60 DAYS WHILE MY TEENAGE SON WAS DRIVING. OUR MECHANIC TOLD US OF THE RECALL AND WE HAVE CONTACTED FORD AND THEY HAVE OFFERED NO ASSISTANCE EVEN THOUGH THERE ARE 16 OTHER RECALLS ON THIS SPECIFIC YEAR AND MODEL. FORD ORIGINALLY TOLD US THAT SOMEONE WAS GOING TO COME AND LOOK AT THE CAR WITHIN 48 HOURS. WHEN ALMOST A WEEK PASSED AND WE HEARD NOTHING, I AGAIN CONTACTED THEM AND WAS TOLD THAT THE RECALL WAS NOT IN FORCE. I WAS UNDER THE IMPRESSION THAT ONCE A RECALL IS ISSUED IT IS FOR THE LIFE OF THE CAR. I ALSO FEEL THAT THERE SHOULD BE SOMETHING IN PLACE TO MAKE CONSUMERS OF USED CAR BUYERS MORE AWARE OF THE SPECIFIC RECALLS AND THE POTENTIAL HAZARDS THAT MAY ARISE. *TR