NHTSA Complaint #10949691 — 2017 HONDA CIVIC

I TOOK MY CAR IN DUE TO THE RECALL LETTER I RECEIVED AT MY RESIDENCE ADDRESSED TO ME ID# 14-034 STATING CLOUD PAINT ON ROOF AND TRUNK AND AN EXTENSION WAS GIVEN. I REMEMBER IT WAS A TUESDAY I TOOK IN BECAUSE THEY SPECIFICALLY TOLD ME ON THE PHONE THAT IS WHEN PICTURES COULD BE TAKEN AT THE DEALER AND THEN SENT IN FOR APPROVALS. I HAD SOME OTHER THINGS DONE ON MY CAR AND THERE IS RECORD OF IT. HOWEVER THEY SAID MY VIN NUMBER DID NOT MATCH THE RECALL AND TOOK THE PAPERWORK THAT WAS ADDRESSED TO ME AND SAID THEY WOULD NOT TAKE ANY PHOTOS OF THE CAR. AT THAT TIME THE CLOUDING ON MY CAR WAS MINIMAL HOWEVER NOW A FEW YEAR OUT IT LOOKS LIKE ACID SPILLED ON MY CAR. IT'S ALSO INTERESTING TO SEE SEVERAL OTHER SAME MODEL CARS OUT ON THE ROAD WITH THE SAME ISSUES. I DID FILE A CLAIM WITH THE DEALERSHIP THEN LATER TOLD I WOULD HAVE TO GO THROUGH THE DEALER FOR ANY APPROVALS SINCE ITS WAY PAST THE DEADLINE. I DID AND WAS TOLD I HAD TO MEET WITH A SPECFIC PERSON NAMED CASEY AND MADE ANOTHER VISIT AND WAS TOLD THEY CANNOT DO ANYTHING ABOUT IT. SO LONG STORY SHORT BEEN GOING BACK AND FORTH AND FEEL THEY ARE DOING SOME SHADY BUSINESS. SO FRUSTRATED THAT I REFUSED TO BUY MY NEW CAR WITH HONDA AND DECIDED TO BUY A NISSAN ROGUE. I STILL OWN MY CIVIC BUT NOW I AM DETERRED TO EVER BUY ANOTHER HONDA AGAIN. I FEEL I WAS TAKEN ADVANTAGE OF WHEN I WENT IN DURING THE TIME FRAME AND I WAS THERE WITH MY ONE YEAR OLD DAUGHTER.