NHTSA Complaint #10948995 — 2012 DODGE DART

I WAS DRIVING MY CAR WHEN IT SLIP INTO NEUTRAL AND WOULD NOT MOVE OUT OF NEUTRAL LEAVING ME STRANDED ON THE ROAD. I LOOKED UP ONLINE TO FIND OUT ANY INFORMATION ON HOW TO GET IT OUT OF NEUTRAL AND FIND COMPLAINTS ABOUT THE SAME THING HAPPENING TO OTHER VEHICLES AND FOUND RECALL NUMBER R42. I CONTACTED 1-800-853-1403 ON 2/1/17 AND GAVE THEM THE INFORMATION AND THEY PROVIDE A TOW TO TAKE MY CAR TO THE CHRYSLER DEALERSHIP. ON 2/2/17 I RECEIVE CALL FROM SOMEONE IN SERVICE AND TOLD ME THAT HE LOOKED UP MY VIN NUMBER AND IT WAS NOT UNDER RECALL, BUT ONLY FOR THE BRAKES THAT WAS UNDER RECALL. I TRIED TO EXPLAIN THAT EVEN THOUGH MY VIN IS NOT PULLING UP AS ONE OF THE EFFECTED CARS, THEY SHOULD STILL FIX MY CAR DUE TO ME HAVING THE SAME PROBLEM. I WAS TOLD THAT THEY WOULD NOT FIX IT. ON 2/2/17, [XXX] IN SERVICE SAID THAT THE RECALL WAS NOT FOR 1.4 ENGINES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR