NHTSA Complaint #10947671 — 2008 CHRYSLER PACIFICA STRUCTURE:BODY

Complaint Details

ODI Number	10947671
Vehicle	2008 CHRYSLER PACIFICA
Component	STRUCTURE:BODY
Date of Incident	January 20, 2016
Date Filed	January 25, 2017
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

MOTOR MOUNTS RUSTED OUT & NEEDED TO BE REPLACED (100K MILES) EVEN THOUGH THESE DO NOT REQUIRE ANY TYPE OF MAINTENANCE ACCORDING TO THE MAINTENANCE SCHEDULE & BOOK. FURTHERMORE, I HAVE A LIFETIME POWERTRAIN WARRANTY BUT THE DEALER & CORPORATE BOTH STATE THIS REPAIR IS NOT COVERED. EVEN THOUGH I HAD A 100K MILE EXTENDED WARRANTY AND A LIFETIME POWERTRAIN WARRANTY AND HAVE RELIGIOUSLY SERVICED MY CAR AT CHRYSLER DEALERSHIPS, I WAS STUCK PAYING $1,000 TO REPLACE THEM. DEALER STATED THIS IS A SERIOUS SAFETY ISSUE SO I HAD NO CHOICE. NHTSA SHOULD INSIST CHRYSLER REPAIR OR REIMBURSE OWNERS AS THIS IS A PERVASIVE ISSUE WITH THE PACIFICAS DUE TO A DESIGN FLAW (AC DRIPS ON MOTOR MOUNTS WHICH CAUSES THEM TO RUST OUT).

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