NHTSA Complaint #10946941 — 2012 HYUNDAI SONATA

THE STEERING WHEEL IS MAKING A CLICKING SOUND AND HAS A LITTLE SLACK IN IT. I TOOK IT TO A LOCAL REPAIR SHOP THEY SENT ME TO THE DEALER SAYING THAT HE SEEN SO MANY OF THEM HE KNOWS IT HAS TO BE A RECALL BY NOW AND THAT THEY SHOULD TAKE CARE OF THE COST. MY HUSBAND CALLED NISSAN'S COMPLAINT CENTER AND THEY MADE ARRANGEMENTS FOR ME TO HAVE A LOANER CAR. I WAS TO BRING THE CAR IN TO BE LOOKED AT THE FOLLOWING MORNING AT 7:30 WHEN I ARRIVED I WAS SUPPOSED TO SEE A WOMAN NAME HOLLY SHE WAS VERY RUDE SHE TOLD ME THAT SHE WASN'T GIVING ME A LOANER BECAUSE IT'S NO LONGER UNDER WARRANTY AND THEN I'D HAVE TO PAY FULL PRICE FOR THE REPAIR WHICH IS $180 MORE THAN WHAT I WAS QUOTED AT THE LOCAL CAR PAIR SHOP. I WAS TOLD BY A FEW HYUNDAI OWNERS THAT IT WAS A RECALL ITEM HOWEVER IT WAS ON 2011 I BELIEVE THAT THIS SHOULD BE A RECALL ITEM ON 2012 AS WELL. THIS PROBLEM HAPPENS ON THE HIGHWAY I'M JUST LOCAL STREETS EVERY TIME YOU HIT A BUMP IT HAS A TERRIBLE RATTLE I BELIEVE IT'S ON SAFE JUST A MATTER TIME THAT THE POWER STEERING IS GOING TO GO OUT AND I THINK THAT THEY NEED TO MAKE THE REPAIR. HOWEVER I'M ON JURY DUTY AS I EXPLAINED TO THEM FOR THE NEXT SIX WEEKS I HAPPEN TO HAVE TODAY OFF BUT I DON'T KNOW WHEN I'LL HAVE ANOTHER DAY OFF AND IT'S A LONG DAY. *TR