NHTSA Complaint #10946810 — 2011 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10946810
Vehicle	2011 FORD ESCAPE
Component	STEERING
Date of Incident	January 6, 2017
Date Filed	January 20, 2017
Mileage	58,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

ELECTRIC POWER ASSISTED STEERING SYSTEM FAILED WHILE DRIVING ON THE HIGHWAY, IT FAILED AS I WAS TURNING A CORNER. NO POWER STEERING AVAILABLE. HAD IT TOWED TO THE KENDALL FORD IN EUGENE OR. THEY WOULD HAVE TO REPLACE THE WHOLE UNIT, THIS UNIT HAS PREVIOUSLY FAILED 3 TIMES ON OTHER VEHICLE OF MY TYPE. THE TOTAL REPAIR COST IS $1,400.00 MY CAR ONLY HAS 58,000 MILES ON IT, I THINK FORD NEEDS TO STAND BEHIND THEIR PRODUCT, ESPECIALLY WHEN THIS HAS BEEN AN ONGOING PROBLEM (3TIMES) ON CARS LIKE MINE. *TR

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